Shipping Policy

At Jewellera, we strive to deliver your orders safely and on time.

Delivery Timeline

Our standard shipping time is 4–7 working days, excluding Sundays and public holidays. Delivery timelines may vary depending on your location and courier service availability.

Courier Partners

We work with trusted courier partners such as India Post, DTDC. Orders are shipped through the courier service that offers the best availability and delivery efficiency for your location.

Delivery Delays

While we make every effort to ensure timely delivery, we are not responsible for delays caused by unforeseen circumstances, including but not limited to:

• Courier company operational delays
• Natural disasters or weather conditions
• Government restrictions or public holidays
• Incorrect shipping information provided by the customer
• Customer unavailability at the time of delivery

Once an order has been handed over to the courier partner, it is beyond our direct control. If your package is delayed, marked as delivered but cannot be located, or requires further tracking assistance, please contact the respective courier company directly using the tracking information provided.

Incorrect Address & Undelivered Packages

Customers are responsible for providing accurate shipping details at the time of placing an order.

If an order is returned to us due to:

• Incorrect or incomplete address
• Failed delivery attempts
• Customer unavailability

the order can be reshipped only after the customer pays the applicable shipping charges again.

If the customer prefers a refund instead of reshipment, the original shipping charges and any return shipping costs incurred (where applicable) will be deducted from the refund amount.

Order Tracking

Once your order has been shipped, tracking details will be shared via email, SMS, or WhatsApp (where applicable) to help you monitor your shipment status.

For any shipping-related queries, please contact us.