Refund & Return Policy

At Jewellera, we take great care to ensure that every piece of jewelry meets our quality standards before it is shipped. Each item is thoroughly inspected prior to dispatch. However, if you encounter any issues with your order, please review our refund and return policy below.

1. Eligibility for Returns & Replacements

. Returns are accepted only in cases of damage during transit or manufacturing defects.

. Products cannot be returned due to change of mind, personal preference, dissatisfaction with design, size, or colour, or normal wear.

1. Replacement & Refund Policy

. If a product arrives damaged, we will provide a replacement of the same item, subject to availability.

. If the same item is unavailable, a refund will be processed to the original payment method.

. Refunds are issued only when a replacement cannot be arranged.

1. Mandatory Unboxing Video Proof

. To raise a claim, customers must provide a clear and unedited unboxing video that shows.

. The sealed package from all sides before opening.

. The complete unboxing process without any cuts or edits.

. The damaged or defective product clearly visible.

. Claims submitted without a valid unboxing video will not be eligible for replacement or refund.

1. Return Process

. We currently do not offer reverse pickup services.

. Customers are required to arrange and bear the cost of return shipping.

. Products must be returned in their original packaging, along with all accessories, and any accompanying materials.

. Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your claim.

Important Notes

. Products damaged due to misuse, improper handling, accidents, or normal wear and tear are not eligible for return or replacement.

. Jewellera reserves the right to make the final decision regarding all refund, return, and replacement requests.

Reporting Timeline

• Any damage or defect must be reported within 24 hours of delivery.
• Claims raised after this period may not be accepted.
• Upon approval, replacement or refund processing may take 7-10 working days.

. Shipping Charges

• Return shipping charges are the responsibility of the customer.
• Shipping costs for sending the replacement product will be covered by Jewellera.

1. Contact Us

For any return, replacement, or refund-related concerns, please contact us:

📞 WhatsApp: +91 7510282264 - 9645556175
📧 Email: [email protected]